General terms and conditions

Order processing

You will automatically receive a confirmation email from OLA Bamboo Inc. that your order has been received. However, this is not a commitment to sell the products mentioned. OLA Bamboo Inc. reserves the right, without prior notice, to refuse any business with a client and/or set a quantity limit for any item in an order. At any time, it may be necessary for OLA Bamboo Inc. to verify personal information and/or credit card information before processing the order. This is to prevent fraud and the use of software piracy.

Product out of stock

OLA Bamboo Inc. uses automated software that manages the inventory. It can happen that a product becomes unavailable between the time of your purchase at olabamboo.com and the update of the inventory software. In such a case, OLA Bamboo Inc. reserves the right to cancel the transaction and will inform the customer of the situation. An arrangement can be made between the customer and OLA Bamboo Inc. to postpone the order until the item is back in stock.

Subscription

You can cancel your subscription at any time at no charge. You must cancel your subscription at least 48 hours before the renewal date. After the renewal of your subscription, no refund of the order will be possible. When you subscribe to a plan, you will create a new account on our website. On this account, you can edit or cancel your subscription at any time and at no charge.

Products description

OLA Bamboo Inc. is the sole manager of the olabamboo.com website and is committed to providing all necessary information about the products sold on its website. However, customers should be aware that mistakes sometimes happen. We encourage customers to notify OLA Bamboo Inc. of any suspicious information found on olabamboo.com.

Price

The prices of our products are in Canadian dollars and applicable taxes will be added at the time of purchase. All payments from customers must be made in Canadian dollars. Products are billed according to the prices set at the time the order is placed.

Limitation of Liability

All orders placed through the olabamboo.com website are subject to the shipping contract. This means that all risks related to loss and damage during shipping are the responsibility of the customer. An agreement may be reached between OLA Bamboo Inc. and the customer through our customer service. However, OLA Bamboo Inc. does not commit to enter into any agreement. OLA Bamboo Inc. is not responsible for costs incurred following the receipt of a damaged or defective item.

Warranty

There is a one-year warranty on new products that are sealed and kept in their original packaging. The warranty begins when the product is shipped by OLA Bamboo Inc. and ends one year later. Any warranty will be void if the product is opened or used.

Return

Since this is a personal hygiene product, no returns are accepted. If the product is damaged upon receipt by the customer, an agreement may be settled between OLA Bamboo Inc. and the customer through our customer service. However, OLA Bamboo Inc. does not commit to enter into any agreement. OLA Bamboo Inc. is not responsible for costs incurred following the receipt of a damaged or defective item.

Tracking number

In order to track your shipment, you must choose the track shipment option at the time of purchase; otherwise, the shipment will be sent without a tracking number. If the track shipment option is selected (Express Shipping at extra costs), you will receive an email with a tracking number when your order has shipped. By clicking on the tracking number, you will be redirected automatically to the Canada Post website where you can track your package.